This privacy notice tells you what to expect when Broadview Garden Centre and Tea Room collects personal information. It covers why we collect personal information, how we use it and how we keep it secure. It applies to information we collect about:
- Visitors to our website
- Customers who are members of Broadview Gardening Club
We may change this policy from time to time, so please check this page occasionally to ensure you’re still happy with the policy. By using the website, you’re agreeing to the terms within this policy.
We are committed to preserving the privacy of all visitors to our website and do not disclose personal data of our users to third-parties.
Who are we?
Broadview Garden Centre and Tea Room, situated within the grounds of Hadlow College, is a commercial garden centre and visitor attraction. Wholly owned by Hadlow College, it comprises part of the wider Hadlow Group that includes Hadlow College, West Kent and Ashford College, Betteshanger Sustainable Parks, Hadlow Rural Community School, Hadlow Community Pre-School and the Rosemary Shrager Cookery School. More information about the Group is available on its website.
How do we collect information from you?
- Google Analytics
When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
- Gardening Club membership
Should you choose to join the Broadview Gardening Club, you will be asked to provide your name and address details, as well as contact details in the form of an email address. This information is used to keep you informed of the latest offers within the Garden Centre, as well as seasonal gardening advice and tips. We may also use the information to provide insight into the reach of the business and understand trends in purchasing. At the time of requesting the information your consent to process this data will be sought. If you consent to receive promotional information from us, you may opt out at a later date.
- Purchasing event tickets
Occasionally, the Garden Centre or Tea Room will organise events and talks. During the purchase of tickets you will be asked for your name and contact details, as well as card payment information. This information is only used to fulfil the order, unless during that process you consent to your data being added to our database for promotional offers and information.
- Phone calls
To maintain customer service standards, and assist in staff training, we may record and monitor incoming telephone calls. The information you supply will enable us to assist you with your enquiry and provide you with the best possible service. It could also enable us to contact you, where necessary, to follow up any questions you may have.
- Social media
If you participate in any discussion on our social media platforms, you may provide us with information such as your name and address, email or phone number.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Hadlow Group. If you no longer wish to be contacted for marketing purposes, please email us.
We will not share your information for marketing purposes with third-party organisations outside of the Hadlow Group.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
Like many websites, we also obtain certain types of information when your web browser accesses broadviewgardens.co.uk, or advertisements and other content served by or on behalf of Broadview Garden Centre on other websites. This information is used to provide measurement services and target advertisements.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
We keep our privacy notice under regular review and we will place any updates on this webpage. This policy was last updated on [date]
How to contact us
- by email
- or write to Broadview Garden Centre, Hadlow College, Tonbridge Road, Hadlow, TN11 0AL